Privacy policy
Last updated: April 2026
This Privacy Policy explains how Unapologetic Labs collects, uses, stores, and discloses personal information when you visit our website, use our online store, place an order, contact us, or otherwise interact with our services.
Unapologetic Labs operates this website and online store using Shopify and related service providers. Shopify enables us to provide our website, checkout, payment, order management, and ecommerce services.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy relates to the handling of personal information only. It should be read together with our other website policies, including our Terms of Service, Shipping Policy, Refund Policy, Contact Information Policy, and Research Purposes Disclaimer.
1. Research Purposes Notice
All products supplied by Unapologetic Labs are intended strictly for laboratory research purposes only.
Products are not for human consumption, animal use, therapeutic use, medical use, cosmetic use, diagnostic use, or veterinary use.
When contacting us, please do not send personal medical information, health information, dosage questions, administration questions, injection-related enquiries, personal-use information, or therapeutic-use enquiries.
We do not provide medical advice, therapeutic advice, dosage guidance, personal-use instructions, or advice relating to human or animal use.
Any information provided by Unapologetic Labs is for general product, order, research, and transparency purposes only.
2. Personal Information We Collect
The types of personal information we may collect depend on how you interact with our website and services.
We may collect the following information:
Contact information
This may include your name, email address, phone number, billing address, shipping address, and other contact details you provide.
Order and transaction information
This may include products viewed, products added to cart, products purchased, order history, order status, payment status, payment confirmation information, shipping information, returns or refund information, and transaction records.
Payment-related information
This may include payment method, transaction details, payment confirmation, and other payment-related information needed to process or verify an order.
Payment processing may be handled by Shopify, payment gateways, banks, or third-party payment service providers. We do not intentionally store full payment card details outside the systems provided by our ecommerce or payment service providers.
Account information
If you create an account, we may collect information such as your username, password, account preferences, saved details, and account activity.
Communications with us
This may include information you provide when contacting us by email, contact form, customer support message, or other communication channels.
Device and usage information
This may include your IP address, browser type, device type, operating system, referring pages, pages visited, time spent on the website, interaction data, cookies, and similar technical information.
Marketing preferences
This may include whether you have subscribed to, opened, interacted with, or unsubscribed from marketing communications.
Fraud prevention and security information
This may include information used to detect, prevent, investigate, or respond to fraudulent, suspicious, unlawful, unsafe, or malicious activity.
3. How We Collect Personal Information
We may collect personal information in the following ways:
Directly from you
For example, when you place an order, create an account, contact us, subscribe to updates, submit a form, request product documentation, or otherwise provide information to us.
Automatically through our website
For example, through cookies, analytics tools, server logs, Shopify features, device data, and similar technologies.
From Shopify and service providers
For example, where Shopify, payment providers, shipping providers, analytics providers, marketing platforms, fraud prevention tools, or customer support tools process information on our behalf or make information available to us.
From third parties where permitted
For example, business partners, marketing platforms, delivery providers, payment providers, or fraud prevention services, where permitted by applicable law.
4. How We Use Personal Information
We may use personal information for the following purposes:
To provide and operate our website and store
This includes making our website available, maintaining our store, enabling checkout, processing orders, managing accounts, and supporting website functionality.
To process and fulfil orders
This includes verifying payment, preparing orders, arranging shipping, providing tracking information, managing delivery enquiries, and maintaining order records.
To communicate with you
This includes responding to enquiries, providing customer support, sending order updates, answering documentation requests, and managing account or service communications.
To manage payment verification
Orders are not dispatched until payment has been verified. We may use personal information and payment-related information to confirm, investigate, or verify payment status.
To provide product documentation where available
Where available, we may use your order or contact information to respond to Certificate of Analysis, batch documentation, or product information requests.
To improve our website and services
This may include understanding how visitors use our website, improving navigation, improving customer experience, analysing store performance, and maintaining website functionality.
To send marketing communications where permitted
Where you have subscribed, consented, or where otherwise permitted by law, we may send marketing, promotional, or product-related communications. You may unsubscribe from marketing communications at any time.
To protect our business and customers
This includes fraud prevention, security monitoring, order review, misuse prevention, enforcing our policies, and protecting our website, business, customers, and service providers.
To comply with legal obligations
This includes record keeping, responding to lawful requests, enforcing terms and policies, resolving disputes, and complying with applicable laws and regulatory obligations.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the store, remember cart contents, support checkout, improve website performance, analyse website usage, assist with marketing, and provide a better browsing experience.
Cookies may be set by Shopify, our website, analytics providers, marketing tools, or other service providers.
You may be able to manage or disable cookies through your browser settings. However, disabling cookies may affect website functionality, including cart, checkout, account, and store features.
6. How We Disclose Personal Information
We may disclose personal information where necessary for legitimate business, operational, legal, or service-related purposes.
This may include disclosure to:
Shopify
Payment processors and payment service providers
Shipping and delivery providers
IT, hosting, cloud storage, and security providers
Analytics and website performance providers
Customer support providers
Marketing and advertising service providers, where permitted
Professional advisers, such as accountants, lawyers, or compliance advisers
Fraud prevention, security, or risk management providers
Government, regulatory, law enforcement, or legal authorities where required or permitted by law
Other third parties where you have requested, directed, or consented to the disclosure
We may also disclose personal information in connection with a business sale, restructure, merger, acquisition, financing, insolvency event, or similar business transaction.
7. Shopify and Third-Party Service Providers
Our website and store are powered by Shopify.
Information you provide through our website may be processed by Shopify and other third-party providers that help us operate our store, process payments, manage orders, arrange shipping, provide analytics, prevent fraud, support marketing, or improve website functionality.
Shopify and some third-party providers may process, store, or transfer personal information outside Australia.
Where Shopify or another provider processes personal information as an independent controller or according to its own privacy terms, that provider’s privacy policy may also apply.
8. Marketing Communications
We may send marketing emails or promotional communications where you have subscribed, consented, or where otherwise permitted by law.
Marketing communications may include product updates, store news, promotions, website updates, or related information.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at:
Order-related, payment-related, shipping-related, account-related, policy-related, and customer service messages are not marketing messages and may still be sent where necessary to manage your order, account, enquiry, or relationship with us.
9. Research-Use-Only Communication Restrictions
Because our products are supplied strictly for laboratory research purposes only, we may decline to respond to enquiries that request information about:
Human consumption
Animal use
Dosing
Injection
Administration
Reconstitution for personal use
Cycling protocols
Therapeutic outcomes
Medical use
Cosmetic use
Veterinary use
Diagnosis, treatment, cure, or prevention of any condition
We may retain records of customer communications where necessary for customer support, order management, policy enforcement, legal compliance, fraud prevention, or responsible supply purposes.
10. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of personal information.
Please do not send sensitive, confidential, medical, or unnecessary personal information to us through unsecured channels.
You are responsible for maintaining the confidentiality of any account login details and should not share your password or access details with anyone.
11. Retention of Personal Information
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information to:
Process and fulfil orders
Maintain account records
Provide customer support
Verify payments
Manage shipping and delivery enquiries
Comply with legal, tax, accounting, or reporting obligations
Resolve disputes
Enforce our terms and policies
Prevent fraud or misuse
Maintain business records
When personal information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it where appropriate and where permitted by law.
12. International Transfers
Personal information may be stored, processed, or transferred outside Australia by Shopify, service providers, payment providers, analytics providers, marketing providers, hosting providers, or other third-party systems used to operate our website and services.
By using our website or services, you acknowledge that your personal information may be transferred to, stored in, or processed in countries outside Australia.
Where required, we will take reasonable steps to ensure personal information is handled in accordance with applicable privacy obligations.
13. Third-Party Websites and Links
Our website may include links to third-party websites, platforms, services, or resources.
We are not responsible for the privacy practices, security, accuracy, content, or policies of third-party websites or platforms.
You should review the privacy policy and terms of any third-party website or service before providing personal information to them.
14. Children and Age Restrictions
Our website and services are not intended for children.
We do not knowingly collect personal information from children under the age of 18.
If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate steps.
15. Your Rights and Choices
Depending on where you are located and the laws that apply, you may have rights in relation to your personal information.
These may include the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete personal information
Request deletion of personal information in certain circumstances
Request a copy of certain personal information
Withdraw consent where processing is based on consent
Opt out of marketing communications
Make a privacy-related complaint
These rights are not absolute and may be subject to legal exceptions.
To make a privacy request, please contact us at:
We may need to verify your identity before responding to a request.
16. Complaints
If you have a concern or complaint about how we handle personal information, please contact us first so we can review and respond to your concern.
Please email:
Please include your name, contact details, and a clear description of your privacy concern.
We will aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may have the right to contact the relevant privacy or data protection authority in your jurisdiction.
17. Accuracy of Information
Please ensure the personal information you provide to us is accurate, complete, and up to date.
We are not responsible for issues caused by incorrect, outdated, or incomplete information provided by you, including incorrect shipping details, incorrect email addresses, incomplete payment references, or missing order information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, legal obligations, Shopify features, or business operations.
When we update this Privacy Policy, we will publish the updated version on our website and update the “Last updated” date.
Your continued use of our website or services after changes are published indicates that you acknowledge the updated Privacy Policy.
19. Contact Us
For privacy questions, privacy requests, or questions about this Privacy Policy, please contact us at:
Unapologetic Labs
Email: info@unapologeticlabs.com.au