Contact information
Last updated: April 2026
This Contact Information Policy explains how customers, researchers, and website visitors can contact Unapologetic Labs, what information to include when contacting us, and how we handle general enquiries.
We aim to keep all communication clear, professional, and consistent with our research-purposes-only product policy.
Contact Details
For all enquiries, please contact us by email:
Email: info@unapologeticlabs.com.au
We aim to respond to all enquiries within 1–2 business days.
Response times may vary during weekends, public holidays, high-volume periods, order review periods, or where an enquiry requires additional investigation.
What You Can Contact Us About
You may contact Unapologetic Labs for assistance with:
Order enquiries
Payment verification questions
Shipping and tracking updates
Product availability
General product information
Storage and handling information
Certificate of Analysis or batch documentation requests, where available
Website or account support
General business enquiries
For order-related enquiries, please include your order number, full name, and the email address used at checkout so we can locate your order as quickly as possible.
Before You Contact Us
Before reaching out, you may find your answer on our FAQ page.
Our FAQ covers common questions about our products, shipping, payment verification, storage and handling, packaging, and available lab documentation.
Research Use Only Communication
All products sold by Unapologetic Labs are supplied strictly for laboratory research purposes only.
Our products are not for human consumption, animal use, therapeutic use, medical use, cosmetic use, diagnostic use, or veterinary use.
We do not provide advice relating to:
Human consumption
Animal use
Dosing
Injection
Administration
Reconstitution for personal use
Cycling protocols
Therapeutic use
Medical treatment
Cosmetic use
Veterinary use
Diagnosis, treatment, cure, or prevention of any condition
Any enquiry requesting advice about human or animal use, dosage, administration, medical outcomes, therapeutic effects, or personal use may not be answered.
Information provided by Unapologetic Labs is for general product, order, and research-related transparency only. It should not be interpreted as medical advice, treatment guidance, personal-use instruction, or a recommendation for any non-research use.
Product Documentation Requests
Where available, customers may request product documentation such as a Certificate of Analysis, supplier-provided documentation, third-party documentation, or other batch-related information.
Documentation availability may vary depending on the product, batch, supplier, and available testing information.
To request documentation, please include:
Product name
Batch number, if available
Order number, if applicable
Your contact email
We will provide available documentation where reasonably possible.
Lab Testing & Quality Documentation
Unapologetic Labs may provide available product documentation for transparency and quality review purposes.
Some documentation may be provided by suppliers or third-party laboratories. We are also working to expand independent third-party testing across selected products and batches where appropriate.
Any testing information, Certificates of Analysis, product documentation, or quality-related information is provided for research identification and transparency purposes only.
Testing information should not be interpreted as approval for human use, animal use, therapeutic use, medical use, cosmetic use, diagnostic use, or any other non-research purpose.
Order & Payment Enquiries
Orders will not be dispatched until payment has been verified by our accounts team.
To avoid delays, please ensure all checkout and payment prompts are followed carefully and that any required payment reference information is entered correctly.
If you believe your payment has been completed but your order has not progressed, please contact us with your order number and proof of payment where appropriate.
Shipping & Tracking Enquiries
Once your order has been dispatched, tracking information will be provided where available.
If you have not received tracking information or believe there may be an issue with delivery, please contact us with your order number so we can review your enquiry.
Delivery timeframes are estimates only and may be affected by carrier delays, public holidays, payment verification, incorrect address information, high-volume periods, or other circumstances outside our control.
All packages are shipped discreetly and securely.
Accuracy of Customer Information
Please ensure any information you provide to us is accurate and complete.
Unapologetic Labs is not responsible for delays, missed communications, delivery issues, or order processing delays caused by incorrect contact details, incorrect shipping information, missing order numbers, incomplete payment references, or inaccurate information supplied by the customer.
If your contact details or shipping details need to be updated after placing an order, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been packed, processed, or dispatched.
Customer Conduct
We aim to communicate respectfully and professionally with all customers.
Unapologetic Labs reserves the right to decline support, restrict communication, cancel orders, or refuse future service where communication is abusive, threatening, unlawful, misleading, fraudulent, or inconsistent with our research-use-only policy.
We may also decline to respond to enquiries that request information about prohibited use, including human or animal use, dosage, injection, administration, therapeutic outcomes, or personal-use guidance.
Privacy & Personal Information
When you contact us, we may collect personal information such as your name, email address, order number, shipping details, payment-related information, and the contents of your enquiry.
We use this information to respond to your enquiry, manage your order, verify information, provide customer support, maintain business records, and operate our store.
We may also use your information to investigate order issues, payment issues, delivery issues, or suspected misuse of our products or services.
Personal information will be handled in accordance with our Privacy Policy and applicable privacy obligations.
Contacting us about an order or enquiry does not automatically subscribe you to marketing communications.
Marketing Communications
We will only send marketing communications where permitted and where appropriate consent has been provided.
Marketing emails, where used, will include a clear way to unsubscribe.
You can unsubscribe from marketing emails at any time by following the unsubscribe instructions in the email or contacting us at:
Order-related, payment-related, shipping-related, and customer service communications may still be sent where necessary to manage your order or enquiry.
Response Times
We aim to respond to all enquiries within 1–2 business days.
However, response times may vary depending on enquiry volume, weekends, public holidays, order review requirements, payment verification, shipping investigations, or documentation requests.
Submitting multiple messages about the same enquiry may delay response times. Where possible, please keep all information relating to the same order or issue in one email thread.
No Emergency or Medical Support
Unapologetic Labs does not provide emergency support, medical support, health advice, or therapeutic advice.
If you require medical, health, or emergency assistance, contact an appropriate qualified professional or emergency service.
Our team cannot assist with personal-use, human-use, animal-use, medical, therapeutic, diagnostic, or dosage-related enquiries.
Changes to This Policy
Unapologetic Labs may update this Contact Information Policy from time to time.
Any changes will be published on this page with an updated “Last updated” date.
Continued use of our website or services after this policy is updated indicates acceptance of the updated policy.
Contact Us
For all enquiries, please contact:
Unapologetic Labs
Email: info@unapologeticlabs.com.au
Operating Location: Australia